We ship anytime, anywhere - from our warehouses worldwide.


 

How much does shipping cost?

We provide free shipping to the UK for orders over €30.

For orders below €30, and to the rest of Europe, shipping cost is €6.50 flat fee. You can save on shipping by ordering multiple items together. 

 

Where will you be shipping from?

We ship from USA (Los Angeles), Australia (Melbourne), and Hong Kong.

Monogrammed orders and orders to Canada will be shipped out from our Melbourne office.

For the rest of the international orders - depending on stock availability, we will ship your order from the most suitable centre.

 

How long does domestic shipping take?

Standard domestic shipping (to US and AU) usually takes between 3-7 working days depending on your location. 

Please allow an additional 1-2 working days for order processing time.

 

How long does international shipping take?

Standard international shipping can take up between 5-15 working days depending on your location and any possible transit delays at your local customs office. 

For international monogrammed orders, and orders to Canada - delivery time can take between 7-20 working days. 

Please allow an additional 1-2 working days for order processing time.

 

When are you shipping days?

Our international fulfilment centres (HK, US) have processing times between 1-2 days, and shipping out days are normally after 1-2 days from the order date.

For monogramming orders outside of Australia, and orders to Canada - ship out days are every Monday, Wednesday and Friday afternoon. 

For orders in Australia, our scheduled courier pick-ups for shipping out orders are every Monday, Wednesday, and Friday afternoon. 

 

What shipping options do you have?

Standard shipping from Hong Kong is via HK Post Air Mail e- Express (with tracking).

Standard shipping from Australia is via Australia Post.

International shipping from Australia is via DHL E-commerce (with tracking).

Standard shipping from USA is via First Class USPS (with tracking service in limited countries). 

 

 

Will there be any customs fees?

Our shipping charge will cover shipping to most countries, however in certain countries, you may be responsible for customs fees and tariffs. Please contact your local customs office for more information.

  

Do you ship to UAE (United Arab Emirates)?

We do, but only to P.O. boxes. Please note that shipping to UAE (United Arab Emirates) could take up to a month.

Other countries we can only ship to a P.O. box address are:

  • Kuwait
  • Saudi Arabia
  • Oman

  

What does pre-order / back-order mean?

Pre-order/back-order means that we are currently low or out of stock of that item. Your order will be shipped as soon as the item becomes available.

 

Do you charge a re-shipping fee?

We may charge a processing fee to re-ship orders that has been returned to us for the following reasons:


1. Unknown reason – refused or rejected upon delivery
2. Insufficient / incorrect address entered during ordering process
3. Unclaimed parcels from your local post office